bulan Casino & Sportsbook Data Care and Privacy Guide

This page describes what we collect when you use bulan and how we keep that data protected while supporting football and tournament coverage, live tables and payments.

We explain the categories of personal data we process, the reasons we process them, who we share data with, and the technical and organisational measures we maintain. Our opening focus is on league markets and live-score-adjacent contexts such as Liga 1 and the Piala AFFand we describe how match-event data affects settlement timing and account actions.

Our bulan data details

We collect registration data such as name, email and phone number when you create a bulan account. Our systems also record login timestamps, IP addresses, and device identifiers to protect account integrity and to support investigations of disputed settlements.

We collect financial data when you use local payment options like DANA and e-walletand we store transaction references, payment method identifiers and withdrawal routing details to process deposits and withdrawals. Our payment partners receive only the minimum details required to complete a transfer.

We collect verification documents where required for account-tier upgrades and withdrawal processing. Our verification workflow accepts government ID scans and proof of address; we redact and store those documents in encrypted form. Our KYC checks affect limits, settlement windows and eligibility for particular market types such as multi-leg football markets and pre-match tournament markets including Champions League schedules.

What categories of personal data we process

• We process identity and contact data (name, email, phone).
• We process verification documents and account-tier metadata.
• We process transactional data (deposits, withdrawals, bet history, settlement records).
• We process device and connection data for security and fraud prevention.
• We process support communications and complaint records to improve response and dispute resolution.

We use event and match-data feeds to reconcile live bets and market settlement. Our reconciliation logs record timestamps and market IDs for Liga 1, Piala Indonesia and international fixtures to support audits and account queries.

Our bulan privacy policy and data handling

We retain personal data only for as long as necessary for the purposes described: account operation, regulatory compliance, fraud prevention and dispute resolution. Our retention periods vary by category; transactional records are commonly kept to satisfy audit and anti-money-laundering requirements and to enable legitimate claims.

We share user data with third-party processors under written contract. Our processors include payment gateways, identity verification vendors, and live-dealer studios that require limited information to provide service. Our agreements require processors to implement security controls and to process data only on our instructions.

We transfer data across borders where our service infrastructure or vendors are located. Our transfers rely on contractual safeguards and technical measures. Our servers may sit outside your jurisdiction; we maintain encryption at rest and in transit and monitor access logs for unusual activity.

How we secure data and manage cookies

We use technical controls such as encryption, access controls and monitoring to protect data. Our cookie usage supports session management, preference storage and analytics. We do not use cookies to profile users for advertising; our cookies support functional and security needs related to live markets and session continuity during events such as Idul Fitri match schedules.

Your rights on bulan

We provide access, correction and portability mechanisms for your personal data. Our support team responds to identity and data requests via in-app messaging and email. Our verification of requests follows a security checklist to prevent unauthorised disclosure. Our response windows align with applicable law and operational constraints.

We provide channels for account recovery and dispute submission for settlement queries, including cases arising from live-dealer rounds, slot settlement discrepancies or esports market matches. Our dispute logs record timestamps, supporting evidence and resolution outcomes to maintain operational transparency.

Contact and governance

We operate multilingual customer support covering Jakarta, Surabaya and Bandung regions. Our support contact is available through the in-app help centre and by email at [email protected] for privacy enquiries. Our privacy officer reviews escalations and compliance requests and coordinates with payment partners for cases involving DANA, e-wallet and mobile banking transactions.

We monitor policy changes and update this page when practices change. Our updates take into account seasonality and event calendars, including Idul Adha and Imlek periods when transaction volumes and support demand may increase.

We summarise our commitments: we limit data to necessary purposes, contractually bind processors, protect data by design, and provide access and correction channels. Our approach balances service availability for league markets and casino services with data protection and jurisdictional compliance.

• We keep audit logs for settlement and compliance.
• We accept questions at [email protected] and reply within published response windows.